Terms Of Service

By requesting service, booking an appointment, submitting a form, or making a payment with Cedon & Company LLC, you agree to the following Terms of Service. Please read them carefully.

1. Services Provided

Cedon & Company LLC provides professional tax preparation, filing, and related taxation advisory services. All services are performed based on the documentation and financial information provided by the client at the time of service.

Accuracy of Information: The client is responsible for the completeness and accuracy of all data provided. Cedon & Company LLC does not audit or verify client data unless specifically engaged to do so.

Scope & Pricing: Service availability, pricing, and the specific scope of work are subject to final confirmation. Quotes may be adjusted if the complexity of the tax return or the condition of the client’s financial records differs from the initial assessment.

Regulatory Compliance: All services are provided in accordance with applicable federal, state, and local tax laws and regulations.

2. Authorization to Request Service

By booking an appointment or submitting a request, you confirm that:

You are the taxpayer, business owner, or an authorized representative.

You have the legal authority to provide the necessary financial documents and information for the requested tax services.

Cedon & Company LLC is not responsible for disputes regarding your authorization to engage our services or provide sensitive financial data.

3. Scheduling & Appointments

Cedon & Company LLC strives to provide timely and efficient tax services; however, appointment times are estimates and may vary due to the complexity of specific tax filings, document verification needs, or unforeseen administrative delays. If an appointment time is imperative, this must be explicitly communicated to Cedon & Company LLC in advance to ensure scheduling is managed properly for all parties.

Cancellations & Missed Appointments: Missed appointments, lack of access to necessary financial records, or cancellations without reasonable notice may result in a service fee or administrative charge.

Booking Confirmation: Submitting a booking or consultation request does not guarantee availability until it is officially confirmed by our team.

Right of Refusal: Cedon & Company LLC reserves the right to refuse service to any client or refund a deposit at our sole discretion.

4. Pricing & Payments

Pricing is based on the type of tax service requested and the complexity of the financial documentation provided to Cedon & Company LLC.

Payment is due at the time tax services are rendered or before the final filing is submitted, unless otherwise agreed in writing.

Cedon & Company LLC accepts approved electronic payments, including credit/debit cards and other payment methods made available at checkout or via our professional billing portal.

Estimates provided during initial consultations are not guarantees. Final pricing may change if additional tax forms, schedules, or specialized accounting work is required. Any such changes will be communicated by Cedon & Company LLC before proceeding whenever possible.

5. Refunds

Because tax preparation and advisory services involve professional labor and time-intensive analysis, refunds are not guaranteed once Cedon & Company LLC has commenced work on your file or submitted filings to tax authorities.

If you believe there is an error or an issue with the service provided, please contact Cedon & Company LLC promptly so we can attempt to resolve the matter or provide necessary amendments.

6. Access & Work Conditions

The customer is responsible for providing safe and reasonable access to all financial records, relevant documentation, and necessary work portals. Cedon & Company LLC is not responsible for errors resulting from pre-existing inaccuracies in prior-year returns, incomplete records, or liabilities caused by undisclosed income, missing documentation, or other unknown financial conditions. Tax and accounting outcomes depend on the accuracy of client-provided data, and specific refund amounts or audit outcomes cannot be guaranteed.

All sensitive data and physical documents must be organized and accessible before and during service. Cedon & Company LLC is not responsible for delays or penalties caused by the client’s failure to provide information in a timely manner. The property owner or client is liable for ensuring a professional and safe environment if services are performed on-site. Service may be refused if the workspace or provided data is not suitable for professional review.

The client must provide full access to all necessary tax forms, including but not limited to W-2s, 1099s, and K-1s. If specific schedules or international income records cannot be located or accessed, service will be limited to the information available, and the full service fee will still apply.

For remote or virtual services, the customer is responsible for providing accurate access to secure portals or digital folders. If access cannot be gained due to incorrect credentials or malfunctioning software on the client’s end, a processing delay fee may apply.

Age Restriction (+18)

If services are performed on-site, a person 18 years or older must be present to provide access and sign necessary authorizations. Cedon & Company LLC will not perform services at a property or office where only minors are present.

Cedon & Company LLC reserves the right to charge a non-refundable $25 administrative or "trip" fee if our staff cannot access the necessary records, if the appointment is missed without notice, or if conditions are unsuitable to perform work. In such cases, the fee will be charged, and the appointment may be rescheduled at the full service price once the client is prepared to proceed safely and efficiently.

7. No Guarantee of Specific Tax Outcomes

Tax preparation and advisory services are based on the information provided by the client and current tax laws. Cedon & Company LLC strives for accuracy but does not guarantee specific financial results, such as a particular refund amount or a specific tax liability, as these are subject to individual financial circumstances and IRS/state taxing authority determinations.

Tax projections or estimates provided represent visual or data-driven snapshots based on information available at the time of the consultation only and are subject to change based on new documentation or legislative updates.

8. Communication Consent

By submitting your contact information, you consent to receive service-related communications from Cedon & Company LLC, including appointment confirmations, tax filing reminders, document requests, and status updates regarding your tax returns.

Marketing communications are optional and require separate consent. You may opt out of text messages at any time by replying STOP.

Message and data rates may apply

9. Carrier Liability Disclaimer:

Cedon & Company LLC and all mobile carriers are not liable for delayed or undelivered messages.

10. Cancellations & Rescheduling

Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled appointment to avoid a $25 non-refundable late fee. Appointments that are missed, cancelled late, or where the necessary tax documentation or client access is not provided—including situations where the client is unavailable for a scheduled consultation—will result in this fee.

The fee does not apply toward future tax preparation services, and any new appointment will be scheduled at the full service price. This fee allows Cedon & Company LLC to maintain affordable pricing for all clients and ensure our scheduling remains efficient during peak tax seasons. We respect your time; please respect ours.

11. Third-Party Services & Payment Processors

Payments for tax preparation, consulting, or filing fees may be processed through third-party providers. Cedon & Company LLC is not responsible for issues, data delays, or security breaches caused by third-party platforms outside our control.

12. Governing Law

These Terms of Service are governed by the laws of the state in which services are performed by Cedon & Company LLC.

13. Changes to These Terms

Cedon & Company LLC. reserves the right to update these Terms of Service at any time. Continued use of our services constitutes acceptance of any updates.

14. SMS/Mobile Messaging

By providing your phone number, you agree to receive transactional and promotional messages from Cedon & Company LLC.

Message Frequency: Message frequency varies by account activity.

- Opt-Out: Reply STOP to cancel at any time. After texting STOP, you will receive one final confirmation message.

- Support: Reply HELP for assistance on +1 830-362-0579 or Email: Contact@cedonfinancial.com

Your consent to receive SMS messages is not a condition of any purchase.

HELP or contact us at Email: Contact@cedonfinancial.com or +1 830-362-0579.

- Carrier Disclaimer Carriers are not liable for delayed or undelivered messages. Message and data rates may apply

15. Mobile Communication & Carrier Liability

Cedon & Company LLC and all mobile carriers are not liable for delayed or undelivered messages. Use of our SMS service is at the user's risk. Data and message rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.

16. Electronic Signatures:

You agree that electronic signatures, whether digital or encrypted, are intended to have the same force and effect as manual signatures. Cedon & Company LLC utilizes electronic signatures for IRS forms (e.g., Form 8879) and engagement letters in accordance with the E-SIGN Act.

17. Link To Privacy Policy

Privacy Policy:
We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your information: Please review our Privacy Policy here: https://cedonfinancial.com/privacy-policy

18. Contact Information

If you have questions about these Terms of Service, please contact:

Cedon & Company LLC.
📞 +1 830-362-0579